Ref:
75540
Location:
Lurgan
Employment:
Full time
Closing Date:
27 May 2025

Control Room Operator (75540)

Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Control Room Operator

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY

Hours: 42hrs per week, 4 days on 7am - 7pm, 4 days off - all based in office

Salary: £12.68 per hour

What is in it for you?

A competitive salary
A friendly and supportive team
Training, career development & progression
Overtime opportunities
A great selection of benefits incl. Access to on-line GP services, cycle to work scheme, MiDeals, death in service, share options and discounts for shopping, cinema, holidays, etc.
Free on-site parking

Main Duties

Managing alerts coming from high value vehicles and communicating them to owners.
Managing incoming and outgoing telephone calls to clients.
Utilise software to ensure the required compliance standards are met.
Work as part of a team liaising with different clients nationally.
Maintaining a high degree of confidentiality and professionalism when handling clients.
Follow correct procedures for incident reporting and real time monitoring of vehicles.
Work as part of a team, communicating effectively with team members, others in the business and clients.
To carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.
To undertake additional duties in line with management requests as required.
Comply with ISO 27001 standards and procedures.
Meeting individually set KPIs.
Stay current with system information, changes, and updates.
Work on a number of systems unique to the contract (full training will be provided).

What we are looking for

Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
Excellent communication skills.
Ability to work in a fast-paced environment.
Ability to manage workload to meet team deadlines.
A willingness to learn and develop and show high level of commitment and professionalism.
Must have knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.

Desired experience

Experience in working in a professional office environment, communicating with clients.
Able to work with autonomy to ensure KPI's can be met.
Customer service experience including phone calls.

Essential