Join Our Team as a Permanent Control Room Operator – 4 Days, 4 Nights On/Off Shift Pattern

Are you calm under pressure, detail-driven, and looking for a stable role where your actions directly support critical operations? We're hiring a Permanent Control Room Operator at our National Operations Centre in Northampton, working a consistent shift pattern of 4 days on, 4 days off, followed by 4 nights on, 4 nights off.

What You'll Do:

Keep Operations Flowing: You'll manage real-time shift bookings, ensuring our clients always have the right coverage. Your accuracy and speed will help keep things running smoothly around the clock.

Live Monitoring and Response: From our central control room, you'll monitor live screens, allocate staff to key tasks, and respond to incoming issues. Strong communication with Team Leaders and senior managers is essential.

Follow Clear Processes: You'll work within structured protocols and adapt to varying client needs while ensuring consistency in how we deliver our service.

IT and Data Handling: Using our internal systems, you'll input and update shift bookings, making sure data is accurate and auditable.

Dependable and Consistent: As a core part of the rota, we rely on your presence, punctuality, and readiness to jump into action from the minute your shift starts.

What We're Looking For:

• Highly Organised: You can stay focused and methodical in a fast-paced control room setting.

• Tech Confident: You're comfortable navigating IT systems and learning new tools quickly.

• Professional Communicator: You'll be dealing with time-sensitive updates and senior contacts, so clear, confident communication is a must.

• Self-Motivated and Reliable: You take ownership of your tasks and work well independently, while also collaborating when needed.

• Resilient and Adaptable: With a rotating shift pattern, you'll need to be able to adjust between days and nights and keep performance consistent.

Why Join Us?

Structured Shifts: No last-minute calls—your rota is planned and stable, offering work-life balance through a 4-on, 4-off model.

Full Training Provided: We'll make sure you're fully trained and confident in your role before you go live.

Great Team Culture: You'll be joining a professional, supportive team that looks out for one another, especially during busy periods.

Comprehensive Benefits:

• Virtual GP services for you and your household

• Salary Finance support including early access to earnings

• Customisable benefits via our Choices platform (e.g. dental plans, tech products, dining cards, coffee clubs)

• Discounts through MiDeals – including high street retailers, gyms, and more

• Cycle-to-work scheme

• Save-as-you-earn scheme and Mitie Matching Share Plan

• Mitie Stars reward scheme – including monthly and annual cash prizes up to £10,000!

We are proud to be the UK's leading facilities management and professional services company, employing 68,000 people across a diverse client base. At Mitie, your success is our success—and we'll support you with training, development, and career progression every step of the way.