Ref:
73739
Location:
Southampton
Employment:
Full time
Closing Date:
2 June 2025

Control Room Assistant (73739)

Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Job Description

Role: Control Room Assistant

Pay Rate: £13.59

Location : Westquay Shopping Centre

Mitie has a great opportunity at Westquay Shopping Centre in Southampton. We are looking for an experienced Control Room Assistant to join the team on site. The shift pattern is 4 on 4 off with an hourly rate of £13.59 working 42 hours a week. You will report directly to the Duty Controller.

Within this role you will be expected to:

Ensure CCTV is effectively monitored across the whole scheme escalating issues as necessary
Escalate incidents to the relevant personnel
Highlight Health and Safety issues and report to Tech Services.
Communicate clearly and effectively with all departments.
Monitoring security entry and exit to the service yard.
Assist the Duty Controller in updating Control Room records
Assist in issuing Contractor ID passes and keys
Assist customers and retailers with their enquiry's on the telephone
Direct Security officers on the mall to ensure a safe and pleasant experience for customers, retailers and contractors.
Flexibility to pick up overtime on the other team.
Perform general administration duties if required
Undertake any other reasonable duties as required to meet the needs of the business.