Ref:
75892
Posaddress2
South Wigston
Location:
Leicester
Employment:
Full time

Contract Manager (75892)

Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Contract Manager - Food Hygiene

Site based position, 40 Hours Per Week

pladis Wigston - Canal Street, South Wigston, LE18 4PQ

Job Overview

Manage contract supervision

Maintain existing client business and assist in developing new business with the client.

Work to maximise operational effectiveness and recognise budgetary requirements.

Ensure operation of the contract and one-off work is in line with the company procedures and be responsible for company assets and facilities.

Oversee training requirements of service and supervisory staff.

Embrace new developments and co-operate in introducing change within the service contract.

Main Duties

Understand medium to long-term issues for the current client.

Ensure satisfaction is achieved in all aspects of the service and work towards the renewal of the existing contract.

Assist in achieving long-term objectives and developing new business with the existing client.

Work to maximise operational effectiveness and recognise budgetary requirements.

Participate in all aspects of forecasting and budgeting and work to ensure that Hygiene's minimum objectives are met.

Develop staff who understand the operational procedures and are able to work towards the aims and goals of the region.

Embrace ideas and opportunities to ensure profitability is maintained or increased.

Anticipate the needs of the client and advise upon the most effective methods of carrying out tasks.

Ensure operation of the contract and one-off work is in line with the company procedures and be responsible for the associated company assets and facilities.

Audit contract work on a scheduled basis to produce Key Performance Indicators (KPIs) and recommendations for improvement.

By monitoring schedules on a regular basis, carry out reviews of the service process to evaluate delivery and recognise mistakes.

Where necessary introduce change to improve regional capability, capacity and excellence.

Ensure all operations satisfy the standards set out in Good Service Practice and encourage staff to do the same.

Ensure buildings, offices, equipment and vehicles are maintained.

Oversee training requirements of service and supervisory staff.
Give training support to cover training and development needs.

Evaluate training and development to measure the benefit to the business and the individual.

Review the skill base and needs across the contract and the Regional Business Plan to determine basic and longer-term requirements.

Be realistic and constructive in implementing new processes, methods and procedures and plan to use these effectively.

Be aware of future competitive advantage and technological change.

Be flexible and willing to adapt to changes in emphasis, or aspects of, the regional business requirements.