🌟 We're Hiring: Concierge Team Leader – Wokingham 🌟

Location: Warwick
Reporting to: Facilities Manager Concierge
Work Level: Team Leader

Are you passionate about delivering exceptional front-of-house services and leading high-performing teams? Mitie is looking for a Concierge Team Leader to join our NESO team in Wokingham. This is a fantastic opportunity to take ownership of a dynamic role, driving operational excellence and customer satisfaction across a key FM portfolio.

🔑 What You'll Be Doing

• Lead and develop a front-of-house team to deliver best-in-class service.
• Act as the primary contact for all operational and logistical front-of-house enquiries.
• Collaborate with Mitie managers in a one-team approach across services.
• Champion continuous improvement and drive change across departments.
• Ensure safety, customer service, and operational standards are consistently met.
• Engage with stakeholders, manage expectations, and respond to feedback.
• Provide monthly reports on staffing, consumables, and service efficiencies.
• Support the Facilities Manager Concierge and deputise when required.

🎯 What We're Looking For

• Proven leadership experience in customer-facing roles.
• Strong project management and organisational skills.
• Excellent interpersonal and communication abilities.
• High attention to detail and commitment to quality.
• Ability to manage multiple projects and adapt to change.
• IT proficiency, including database management.
• A flexible, collaborative, and proactive approach to work.

✅ Essential Skills & Attributes

• Passion for customer service and operational excellence.
• Integrity, professionalism, and a high standard of personal presentation.
• Ability to build productive relationships across diverse teams.
• Politically aware and aligned with corporate goals.
• Commitment to promoting diversity and inclusive practices.

📚 Training & Safety

• Completion of all required e-learning and toolbox talks.
• Active promotion of safe working practices.
• Reporting of health and safety issues and incidents.

💬 Ready to Lead the Way?

If you're ready to take the next step in your career and lead a team that makes a real impact, we'd love to hear from you.

📧 Apply now