Job objectives and responsibilities

·                         To assist with the presentation, service and cleaning of the ward and other hospital areas and equipment to the company, client and guests satisfaction.  To enhance the sense of well-being of all patients.

Main duties

·         To ensure the cleanliness and tidiness of the unit at all times as is reasonably practical.

·         To prepare the service areas with the necessary service equipment

·         To ensure that the service is as required as per ward SLA requirement and where required recorded.

·         To provide exceptional service to the patients

·         To perform general and specific cleaning duties in accordance with the cleaning schedules.

·         To maintain high standards of personal hygiene practices as laid out in your Health and Safety manual.

·         To carry out duties in any department as required and carryout cleaning associated with that area.

·         To assist other local units for personal development or at times of staff shortage when required.

·         To report any complaint, compliment or incident of accident, near miss, fire, theft, loss, damage or other irregularity to the Patient meal supervisors or to the Patient Meal Catering Manager.

·         To attend all mandatory meetings and training courses as required for the betterment of the operation and personal development

·         To comply with all MITIE Policies and Procedures laid down in the MITIE Catering's operations manual and MITIE Employee Handbooks.

·         To be aware of and adhere to legal and Company regulations relating to the following areas;  Health & Safety, HACCP, Food Hygiene, Sales of  goods/trades description, Employment law, fire regulations, HR procedures, training guidelines & procedures.

·         To set the example by being professional at all times

·         To maintain and ensure teamwork and good ethics with your colleagues & supervisors.

·         To wear Personal Protective Equipment (PPE) as required when carrying out specific duties in accordance with the MITIE Health and Safety Manual. Set an example by being professional at all times

·         Correct all unsafe conditions immediately.

Person Specification

·         A strong communicator, who can easily interact with customers and team members

·         Enthusiasm to learn and be actively engaged in their job

·         Diligent

·         Good time keeper, punctual

·         A team player

·         Committed

·         Someone who possess good organisational skills

Working within the Mitie values and behaviours

People Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.

Trustworthy -

We do what we say we will

How we behave…

·           We treat all colleagues with respect

·           We challenge people when they don't do the right thing

·           We welcome advice from anyone that might improve what we do

·           We are open and honest

·           We think safety and always follow rules for safe working

Helpful -

We go out of our way to make a difference

How we behave…

·           We work with each other to achieve the best for clients and for Mitie

·           We share information to help colleagues succeed

·           We build great relationships

·           Our first response to requests will always be positive

·           We look out for each other, never walking by unsafe actions or situations

Inspiring -

We help others to be the best they can be

How we behave…

·           We support and encourage each other to develop

·           We lead by example

·           We set clear expectations

·           We listen to and learn from others

·           We learn from mistakes and incidents to prevent recurrence

Passion Take our people, add their passion, and you get something really special.

Spirited -

We give it everything we've got

How we behave…

·           We do good things for each other, the environment and the community

·           We appreciate diversity and encourage it

·           We demonstrate team spirit

·           We are committed to doing things better and setting new standards in all that we do

·           We take pride in what we do and have fun doing it

·           We celebrate success and say thank you

Fresh thinking We want our people to find inspiration from skill development and career progression, and enjoy respect and recognition for a job well done.

Pioneering -

We do things that excite and amaze

How we behave…

·           We bring new ideas to the way we do things

·           We are willing to try new things

·           We encourage and support innovation

·           We consider things from other peoples' points of view

·           We embrace new thinking and technologies

·           We build health & safety into everything we do

Health and Safety responsibilities

·         Follow Group and company policies and procedures at all times;

·         Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

·         Use all work equipment and personal PPE properly and in accordance with training received;

·         Report any issues or training needs to your  Line manager and /or  via your divisional incident reporting system;

 Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.