Job Overview

• The Business Solutions Analyst is responsible for supporting the successful mobilisation, transition and BAU maintenance of business solutions across the CG&D BU (Official-Sensitive).  

  The type and nature of systems that are in scope of this role include, but are not limited to digital self-service solutions, mobile working applications, scheduling tools, resource planning and management tools.

Main Duties

• Act as day to day support to IT, third party application providers, supply chain and service delivery teams to operationalise business solutions and systems, building strong and effective working relationships.
• Support the deployment of operational solutions from bid, mobilisation through to continual improvement throughout contract lifecycle.
• Play a pivotal role in the project management delivery of business solutions, keeping accurate records, delivering to timeline, and capturing time and cost benefits.
• Assist with contract mobilisation/demobilisation ensuring base data and asset records are fit for purpose and ISO standards are met.
• Review and maintain accurate real-time records relating to Assets, Engineers and Sites to facilitate GDPR compliance.
• Support the creation and cyclical review of Standard Operating Procedures and business process maps for business solutions ensuring the documents are fit for purpose and reflect the current way of working.
• Support the business solution Change process ensuring changes are documented, auditable and deliver sustained ways of working to the business.
• Review and maintain accurate real-time records relating to Assets, Engineers and Sites to support GDPR compliance and minimising lost time due to data inaccuracies.
• Impact assess and review proposed changes/data loads and conduct relevant UAT Testing to minimise impact and lost time for all BU's.
• Work with the Official-Sensitive network to identify data/system improvement opportunities, driving efficiency and continuous process/performance improvement.
• Interrogate data and systems to come up with viable business solutions to combat shortfalls in performance and improve efficiency (time and financial) and customer experience.
• Assist with operational issues acting as a key communicator between Secure Business Support and the Operation providing day-to-day Scheduling Assistance and Engineer Troubleshooting where expert technical guidance is needed.
• Support the Business Systems Trainers to develop relevant training relating to business solutions enabling smooth deployment to live working environments.
• Produce ad-hoc reporting in line with operational requirements to support the delivery of business solutions.

What we are looking for

• Essential

  • Demonstrable experience in working with business solutions and technology applications within a secure environment.
  • Experience working on multiple projects simultaneously and able to prioritise effectively.
  • Logical and adept at problem solving.
  • Ability to translate business requirements to project specifications.
  • Ability to solutionise using a technology based approach.
  • Able to work well on own and as part of a team.

   

   

  Desirable

  • Demonstrable experience using the following applications – Maximo, Click, PSO, MiJobs, Coupa, Aria/Esme, Mobiess
  • Prior operational experience working within FM industry preferably

   

  The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.