Ref:
75792
Location:
Stourbridge
Employment:
Full time
Closing Date:
16 June 2025

Business Development Manager - Service (75792)

Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Argus Fire launched in 1982, and is now part of the Mitie Group. We are the UK's class-leading supplier of fire detection and fire protection systems. We design, install, and maintain all types of automatically operating fire extinguishing systems and electronically activated fire detection and alarm systems for large projects through to servicing small standalone products. We currently have over 200 employees and have offices based in Stourbridge (HQ), Manchester and London.

Despite our ongoing success, we are never content on standing still and continue to re-invest significant amounts into the development of our products, services and platforms.

Role and Responsibilities -Business Development Manager - Service

As the Business Development Manager within in our Sales & Estimating Department you will be responsible for sales growth and key account management aligned to our Service & Maintenance operations. You will have a strong understanding of the regular maintenance of fixed fire protection and detection systems in accordance with both national and international standards, coupled with excellent analytical skills, organisation and the ability to communicate effectively with the wider team, clients and stakeholders.

Responsibilities

Key account management.
Build and maintain strong relationships with existing and potential customers.
Survey and obtain key asset information to inform estimates.
Regular liaison with the service and maintenance team.
Review tender documents including drawings, design standards, specifications and client requirements.
Develop a detailed proposal document complete with associated deliverables.
Monitor and progress submitted quotations to obtain client feedback, negotiate & prepare win/loss KPIs and lessons learnt.
Attend internal and client meetings.
Professionally interact with our customers either through email, telephone or site visits to further client satisfaction & increase sales opportunities.
Lead internal handover meetings upon project award.
Manage group company enquiries and accounts.

Essential Skills

Proven technical experience in fire sprinkler/detection systems with a good understanding of reading construction drawings, P&ID's and understanding technical specifications.
Experience of developing technical fire protection and detection maintenance proposals.
Understanding of fire protection and detection related standards including, but not limited to, BSEN12845, BS9251, BS5306, BS9990, BS 5839 & BSEN 15004.
Strong organisational skills with ability to meet deadlines and changing priorities.
Can demonstrate exceptional attention to detail and efficiency.
Proven IT skills with experience of MS office packages.
Friendly and outgoing personality with the natural ability to engage with customers/clients representing Argus Fire professionally and positively.
Strong commercial awareness with demonstrable numerical skills.
Willingness to learn and develop.