Job Overview

Join us in delivering on our vision of being “The Exceptional, Every Day.”

As a key member of the team, you will build strong, collaborative relationships with internal colleagues, clients, and subcontractors to ensure all services are delivered professionally, on time, and in the most cost‑effective way. You'll constantly look for opportunities to improve our service and exceed expectations.

You will lead by example in all aspects of health & safety, environmental responsibility, and quality assurance—ensuring full compliance with statutory, legislative, and contractual requirements. Your approach will help maintain a safe working environment for everyone on site.

This role requires a proactive mindset: analysing operational performance, developing services to meet client needs, and reducing financial, operational, and commercial risk. You will compile accurate management information and reports, ensuring stakeholders have timely, reliable insight.

Supporting our customers' sustainability goals, you'll stay alert to opportunities to introduce energy‑saving initiatives. You'll also work closely with customers and internal teams to review and maintain site-specific processes and procedures—such as SOPs and emergency plans—ensuring they remain current and effective.

From attending meetings and training courses to overseeing office management and workplace service delivery, you will contribute to an exceptional customer experience at every touchpoint. 

Main Duties

Compliance & Technical Oversight

• Ensure all technical, statutory, mandatory, and routine maintenance activities are completed compliantly.
• Establish and maintain appropriate subcontractor agreements using Mitie's documentation and ensure regular performance reviews are carried out.
• Manage remedial works promptly to maintain asset compliance and support continuous workplace improvements.

Operational Delivery

• Work with the Facilities Manager on procurement, variations, and contract updates to maximise value for money.
• Source and present quotes for variable works and minor projects using agreed frameworks.
• Carry out monthly audits, follow through on corrective actions, and ensure ongoing compliance with all relevant legislation and procedures.

People, Meetings & Reporting

• Lead team meetings and actively participate in all internal and contractual meetings.
• Produce monthly and ad hoc reports—collating, validating, and presenting data relating to FM services.
• Provide consistent, effective feedback to the Facilities Manager on performance across service delivery, staff management, and legal compliance.

Workplace Customer Support

• Deliver high‑quality office management services alongside our Workplace Concierge—including visitor management, access control, meeting room operations, catering coordination, and office supplies.
• Complete daily checks of stationery hubs and tea points, ensuring cleanliness and prompt replenishment.
• Provide first‑fix support for on-site AV equipment, MFDs and tech (Top 5 fixes).

What We Are Looking For

Essential Skills & Experience

• Experience in a Facilities Management environment, with ambition to progress into an FM role.
• A professional, trustworthy, and customer‑focused approach at all times.
• A relevant Health & Safety qualification (e.g., IOSH Managing Safely) or willingness to work toward one.
• Excellent communication, customer service, numeracy, and literacy skills.
• Strong subcontractor management experience for both planned and reactive works.
• High level of computer literacy, with experience using Microsoft applications.
• A results‑driven mindset—capable of driving initiatives forward, overcoming challenges, and maintaining high standards.
• Strong organisational skills with the ability to prioritise effectively; reliable, punctual, and responsible.

Desirable

• Experience working within process‑led or regulated organisations.
• Awareness of operational finance (e.g., quotations, benchmarking, billing, debt management).
• Experience using CAFM systems or bespoke FM software